![]() Call Spectrum TAC, tech is great and they are trying to get access to the system remotely. Wireshark shows NO responses coming from the CPE, however, can see the VPN tunnel from the main branch side of things trying to initiate the session in Wireshark. Still no internet and what's worse is we can't ping the CPE public IP address (thus preventing from getting out to the internet). Connected up a PC directly to CPE handoff (RAD ETX-203AX) and programmed one of our static addresses w/ correct subnet mask up to the CPE. Did all of the prerequisite checking (i.e. In short, we had an internet outage at a site today. This may be a dumb question, but I did search for my specific model of CPE. Thanks for everyone that chimed in with info. Needless to say someone on their end made an uh oh. ![]() As for what actually happened up stream with the router/gateway interface I'll have to wait for a root cause analysis from Charter. They had to "default the unit to run the script" (this made me chuckle a little). We did confirm that the RAD device is untagging the business traffic to an upstream router and that their management (tagged) network was not setup properly. Just got done with the on-site charter tech. ![]()
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